you (really) can't hurry love in australia

of late, i was very perturbed by the manner and the efficiency level on how things are done here. while i appreciate the thorough manner in which things are processed here, there are also some that borders on sheer indifference and the complete lack of urgency in sorting out matters. this is really getting onto my nerves of late.
last week, i called a state agency to clarify a business matter. not only is the officer is non-committal in his answer (i guess to safeguard himself against any wrongful advise given), i was asked to make an appointment for a face to face meeting to clarify the matter. the problem is they can only accomodate a time/date 3 weeks later. i am not sure why it needed such a long time for them to help clarify on what i feel is a straight forward clarification i sought.
another thing which i quote can't grasp is that one needs to make an appointment to see a doctor. what i don't understand is getting sick is not something we plan for, hence making a doctor's appointment prior is something i still don't quite get it. however, this is something i have to manage regardless.
lastly, i was most unimpressed with the pace of the renovation work i am doing on a home we bought. we engaged a drafter to draw the house extension and the elevation plan that we need to submit to the municipal council for approval. to date, which is almost 3 months to the day we appointed the drafting service company, there is no progress at all. we are still waiting for the drawings to be completed. by no means are we building the next empire state building, it is just a simple extension on a few corners of the house. it is exasperating dealing with them. i resorted to daily calls in the last 2 weeks hoping that they will get their act together, but to no avail. today, they told me plain a simple that they will need `more time' to finish their work. getting a completion date commitment from them is next to impossible. so this begs the question, are they not keen to collect the payment from me quicker so they can move on with the business? i was told the only reason for the delay is due to them having too many jobs on hand. they pick and choose which one they wanted done first, and because of my relentless pounding on them in the last 2 weeks, they may have move my job to the back of their queue.
many sage told me patience is a virtue.
i think they have not been to australia yet.